Angel Papali

• Has a total of 20 years of experience.
  
• Worked with the BPO sector in Training/ Facilitation and Customer Service for approx. 8 years.

• Has trained over 5000 people in the BPO, Call Centres and IT, like IBM, HealthScribe, Hp, Accenture, Dell, Siemens, HTMT, Spur Career Solutions and Center for American Education.
• Has taught over 4000 college students in various academic and professional colleges in Bangalore, Mumbai, Hyderabad and Secunderabad.
• Has been on the Editorial Board of publications brought out by NGO’s like Schoolnet, Action Aid, and Sampark.
• A Post-Graduate, Master of Arts, in English from Hyderabad Central University.
• A Bachelor of Education from the Osmania University, Secunderabad.
• A Graduate, Bachelor of Arts, in Psychology, English Literature & Political Science from Osmania University, Hyderabad.
• Has undergone “Empower the Trainer” programme.
• Has experience in developing Training Modules for Effective Business Communication Skills, Customer Service Skills, Personality Development and Presentation Skills, and conducting training programmes for frontline executives.
• Specializes in Effective Business Communication Skills, Written Communication Skills, Spoken Communication Skills, Customer Service Skills, Personality Development, Presentation Skills, and Cross Cultural Etiquette.