Archana Saha

A strong believer and follower of “Greatness is not in where we stand, but in what direction we are moving. We must sail sometimes with the wind and sometimes against it -- but sail we must and not drift, nor lie at anchor.”

• Has 9 years of experience in different Industries.
• Worked with the telecom industry, support education sector and areas of psychoanalysis

Professional Experiences:

• Has worked in managerial capacities with experiences in Customer Service, Business Analysis, Pre & Post Sales, Business development and Account Management
• Has successfully set up an inbound customer care unit.
• Analyzed and standardized Customer care center functioning by preparing process notes and standard formats of FAQ.
• Actively involved in “Quality First” program in Airtel.
• Implemented procedure & process to increase first call resolution in Customer Service.
• Worked in Customer Complaint Handling Cell.
• Initiated a new line of business connecting Campus to Corporate.
• Organized seminars by foreign university professors on Education Abroad.
• Successfully set up a degree college by means of two university affiliations.

Academic/professional Specialization:

• A graduate in Computer Science.
• Trained in “ Quality Education System”
• Trained in “ Empower the Trainer”
• A university topper in Mathematics & Statistics.