- To delegate effectively and there by manage your tasks with time
- To achieve work-life balance
- To get out of stressful situations which block your time and present you from moving on
- Understanding of social interaction among different cultures
- Clear understanding professional / business work ethics
- To deal with difficult questions
- To refine my emotional skills
- To control anger and challenging negative feelings
- To get more out of life
- To convey feelings to others
- To handle a complaining customer & tough customer
- To ‘complete’ an entire presentation and deal without nervous tension
- To present matter which you have not had time to prepare
- To be assertive with challenging personalities.
- To approach customer with confidence.
- To ‘Win‘over customers
- To be more proactive in interpersonal relationships
- To understand others feelings
- Know Emotional Intelligence
- To communicate effectively across different people & personalities globally.
- To make presentations effectively.
- To measure Emotional and Quotient
- To deal with disagreements and manage opposing ideas in times
- To sustain and improve relationships with customers
- To communicate during Meeting
- To “get started” in conversations
- To convince the customers & others (seniors, colleagues) with our ideas
- To build trust and confidence of other cultures in us – as Indians
- To understand different paradigms / cultures
- To deal with / understand different accents
- To solicit feedback from others
- To over come objections
- To include and involve seniors
- To create positive Impact with emotions and convince colleagues
- To respond effectively to escalations from customers
- To deal with depression
- To deal with negative feedback
- To deal with non – responsive customers
- To keep oneself motivated even if others are not positive, or say negative things / send negative messages.
- Tips on Body Language, Dress Code & their impact.
- To communicate to an “impatient” customer who is not ready to listen
- Handling internal customers
- To build up confidence levels in customers
- To communicate at different levels of customers
- To offer benefits of my service to customers
- To resolve customer issues
- To make time for personal and professional goals
- To manage interruptions
- To keep conversations interesting
- To express disagreements in oral / written communication
- To offer negative feedback to team members
- To gauge response of audience
- To ensure audience ‘take-away ‘from presentation
- To understand some customer ethics / values in interaction
- To approach a customer who has not responded to your mail
- To handle conflicting situations
- To be clear in written communication
- To say ‘No’ to other without offending them.
- To improve confidence, overcome nervousness & stammering.
- To effectively manage time
- To handle irrelevant questions & situations.
- To motivate others in time management
- To avoid unimportant tasks
- To avoid time wasters
- To balance expressing emotions and developing them
- To work under emotional stress
- To make right decisions when under emotional attack
- To express humor in cross – cultural communication
- To address different cultures – how to greet / introduce etc
- To convey or put a cross matter differently for different cultures
- To respond not react, appropriately in different situations
- To be concise in communications
- To be an active listener
- Tele - conferencing skills
- To ‘inspire ‘customer loyalty
- To be optimally productive of time
- To present oneself and one’s message effectively.
- To be positive and consistent in oral and written communication
- To motivate others with positive emotions
- To deal with culturally sensitive issues
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